Please see below the most common causes of a non-responsive course.
| Cause | Resolution |
| Web Browser time-out | Close the web browser window that is playing the course. Relaunch the course. OR Log out of myLearning and close all web browser windows. Log back into myLearning and relaunch the course. |
| Incompatible Web Browser Setting | Check to ensure that your pop-up blocker is disabled and that you clear your cache. OR Open and attempt the course in an alternate web browser. |
| Lack of internet connection | Check the internet connection to your device. If using a Johns Hopkins-owned device, contact your local IT administrator. |
If the above instructions do not resolve the browser issues, please submit a ticket to the Human Resources Solutions Center (HRSC):
Call: 443-997-5400
Email: hrsc@jhmi.edu or use the "Submit a ticket" button at the top right corner of this screen.
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